- Do you have a claim?
- Getting your claim underway
- We start to gather evidence
- FSCS decision
Getting your claim underway
We will send you our claims application form, where you can state the facts, figures and story of your
investment(s) to the best of your knowledge. We will be on hand should you require any assistance at this stage.
We are on hand to help explain the type of supporting evidence you will need to find before returning everything to us. Alternatively, we can advise you on submitting a claim even if you no longer have your paperwork.
With our application form, we will also send you our client care letter which outlines your rights. It also explains our terms of business, which clearly describes how we will act for you and letters of authority in which you grant us permission to request information from third parties on your behalf. Simply read, sign and return them with your application.
We start to gather evidence
Once we have received your application form, other signed documents and any supporting evidence you have
supplied we will, if necessary, contact other organisations to obtain further information to support your claim.
When this is complete, we will use our skills and expertise to write and present your case to the FSCS in a manner wholly compliant with their regulation and systems – we will of course keep you informed at each stage.
You will always know the name of the Claims Bureau team member handling your claim at any stage of the process.
When the FSCS have reached their decision, they will inform you by letter, also sending us a copy. If their decision is to award you redress, we will review the calculations against ours, to ensure that you have been awarded the appropriate amount.
The FSCS normally send payment to us within 10 working days of the decision letter.
From this amount, we deduct our fees (30% inclusive of VAT) and transfer the balance directly to your bank account.